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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kacheton

June 19, 2025

5  out of  5
rating by Kacheton
"Excellent experience with Jennifer. We're so happy with her help. She's the one we all want to have right next to us because of her dedication . Thank you again, Jennifer 🙂"
We responded:
"We’re thankful for your feedback about Jennifer! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please give us a call at the Maria Melendez State Farm."
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Mariangel_ Mendoza

June 18, 2025

5  out of  5
rating by Mariangel_ Mendoza
"Realmente complacida con el servicio brindando por parte de la señorita Denise 😊muy atenta a cada destelle y busca la manera de poder ayudarte."
We responded:
"Thank you for reviewing the Maria Melendez State Farm office! We’re thrilled to know you had a positive experience with Denise; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. ¡Gracias por reseñar la oficina de State Farm de María Melendez! Estamos emocionados de saber que tuviste una experiencia positiva con Denise; ¡tu satisfacción es nuestra principal prioridad! Esperamos seguir apoyando tus necesidades de seguros."
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Glen Aber

June 16, 2025

5  out of  5
rating by Glen Aber
"My agent Hope was so helpful and I didn't have to wait at all. She resolved everything quickly and the policy changes took effect That same day!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with Hope in our office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! The Maria Melendez State Farm Agency is thankful. "
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Jose Delgado

June 3, 2025

5  out of  5
rating by Jose Delgado
"Muy buen servicio Denice me atendio con amavilidad y muy Profesional en su trabalo"
We responded:
"Thank you very much for your kind review! We are pleased to hear that you received excellent service from Denise at the Maria Melendez State Farm Agency. We strive to provide friendly and professional service to all our clients, and it’s rewarding to see that reflected in your experience. If you have any further questions or need assistance in the future, please don’t hesitate to reach out to us. We are here to help you with all your insurance needs. ¡Muchas gracias por su amable reseña! Nos alegra saber que recibió un excelente servicio de parte de Denise en la Agencia de State Farm de Maria Melendez. Nos esforzamos por brindar un trato amable y profesional a todos nuestros clientes, y es gratificante ver que esto se refleja en su experiencia. Si tiene alguna pregunta adicional o necesita asistencia en el futuro, no dude en comunicarse con nosotros. Estamos aquí para ayudarle con todas sus necesidades de seguro."
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Ramon Baez

May 30, 2025

5  out of  5
rating by Ramon Baez
"What can I say? Agent Denise Rosales was absolutely amazing. She made this entire process for getting my renters insurance as easy as 1 2 3. Her communication was done in a very timely manner. She made sure that all my questions were answered. She even provided the necessary documents i needed for my apartment complex BEFORE I was able to make my annual payment. The best part was she provided a policy where my doberman will be protected. After that I was sold. If you are in need of any kind of insurance, then reach out to Denise. She will take good care of you and your needs. STRESS FREE!!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience with Denise Rosales! We are thrilled to hear that Denise made the process of obtaining your renters insurance so smooth and stress-free. At the Maria Melendez State Farm Agency, we strive to provide exceptional service, and it’s wonderful to know that Denise was able to address all your questions promptly and provide the necessary documents ahead of time. We understand how important it is to have coverage that protects not only your belongings but also your beloved pets, and we’re glad Denise could meet that need for you. Your recommendation means the world to us, and we appreciate your trust in our agency. If you need any further assistance or have any more insurance needs in the future, please don’t hesitate to reach out. We're here to help!"
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Elvis Anez

May 2, 2025

5  out of  5
rating by Elvis Anez
"Excelente trato personal, muy profesional y muy rápido por parte de la señorita Alexa , muchas gracias y feliz fin de semana 05/02/2025"
We responded:
"Elvis, te agradecemos que te hayas tomado un momento para valorar tu experiencia con nosotros. Si alguna vez tiene más comentarios para compartir, nos encantaría escucharlos. Gracias por elegirnos para sus necesidades de seguro. - Maria Melendez State Farm "
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Kenneth McQuade

May 1, 2025

5  out of  5
rating by Kenneth McQuade
"They reach out whenever there is a change or a claim, to make sure I have been contacted and see if I have questions. Could not be happier with her agency. Kenneth McQuade & Fernando Hernandez"
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Yareli Mendoza

April 27, 2025

5  out of  5
rating by Yareli Mendoza
"Agent Jennifer Vargas provided me and guided me through my life insurance policy also quoted me on my home and auto insurance. She maid the process so smooth and easy to understand. Her passionate and experience and always showing out for her clients and going above and beyond truly is impressive. I highly recommend her for any State Farm policies y'all may need. I will definitely be going back for any future quotes/policies my self. Thank you Jennifer you are amazing!"
We responded:
"Thank you so much, Yareli! We're thrilled to hear that Jennifer made everything smooth and easy to understand. Her passion and dedication to helping her clients truly stand out. Your kind words mean a lot! We’re grateful for your recommendation and look forward to helping you with any future policies! - Maria"
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Gabriela Vazquez

April 25, 2025

5  out of  5
rating by Gabriela Vazquez
"Great service and very helpful staff they will help with all your needs for auto and life insurance. Denise has been very helpful with all my questions and helping my family save on insurance. Thank you."
We responded:
"Thank you, Gabriela! We’re so glad Denise was able to help you and your family find the right coverage and savings. Your trust means a lot to us, and we’re always here to answer your questions and help out with your insurance needs! - Maria"
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Tiera Mccoy

April 25, 2025

5  out of  5
rating by Tiera Mccoy
"10/10 recommend speaking with Jennifer she really helped me and my mother out. My mom told me she was the sweetest person that she’s ever talked to. She went above and beyond to help get a reasonable price for us. Call here if you have any questions"
We responded:
"Thank you, Tiera! We’re so happy Jennifer was able to help both you and your mom—she really does go above and beyond! We love hearing that her kindness and commitment made such a difference. Don’t hesitate to reach out anytime! - Maria"
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Jami Portillo

April 14, 2025

5  out of  5
rating by Jami Portillo
"Isaac was so helpful with my claim he did most of the work for me. Always in a great mood and willing to make the calls for me so I didn’t have to be on hold. Maria also has ALWAYS helped with anything I need. I have been with them for 5 years and always positive experience. Thank you to everyone in the office!"
We responded:
"Thank you so much, Jami! Your kind words truly mean a lot. It's always a pleasure helping you, and I'm so glad Isaac was able to make your claim process easier. We are grateful to have you as part of our agency and look forward to continuing to take great care of you! - Maria"
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Elio Garza-Osoria

March 28, 2025

5  out of  5
rating by Elio Garza-Osoria
"Really helpful in answering question and finding the best deal for you @Maria Melendez"
We responded:
"Thank you, Elio! We're happy to hear that we were able to help answer your questions and find the best deal for you. We appreciate your feedback! - Maria"
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MoveWell Strength (MoveWellStrength)

March 27, 2025

5  out of  5
rating by MoveWell Strength (MoveWellStrength)
"Jennifer communicated very well and answered all my questions regarding the home and auto quotes she put together for us. This is my first time using State Farm and I definitely recommend this particular agency!"
We responded:
"Thank you! We're so glad Jennifer provided clear communication and answered all your questions about your home and auto quotes. We appreciate your recommendation and are happy to have you with us! - Maria"
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John Lawless

March 18, 2025

5  out of  5
rating by John Lawless
"I had dreaded going through the process of swapping home & auto insurance for months but in the end I had nothing to worry about! Denise made everything so easy, even canceling existing services with my former carrier and coordinating with my bank, all while saving me a bunch of money. Many thanks to her and the State Farm team."
We responded:
"Hi John, thank you for your fantastic review! We are pleased to hear Denise made the process seamless. Our team strives to ensure our customers have a smooth transition and we are glad to learn this was your experience. We appreciate your support! - Maria "
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Cole’s World

March 14, 2025

1  out of  5
rating by Cole’s World
"*****UPDATE*****. She is incapable of being professional or helpful. ALWAYS gives incorrect information. I recorded our last 4 phone calls because she talks aggressive, and unprofessional while LYING through her teeth and backtracking when overcharging and creating false charges. She hung up in my face while being calm and asking valid questions of my charges and dates (call is recorded). She called back 6 minutes later stating she hung up on accident. There is no way you can accidentally hang up a LANDLINE PHONE. When i asked how she accidentally disconnected a landline she tried to have fake tears and i laughed in disbelief, she stated "you don't need to laugh at me." I corrected her informing yes I do because it was intentional due to her yelling, being unprofessional, and unable to control her emotions. This isn't a paid or begged for review......RUN!!!!! If I could give zero stars I would. This is the JANKIEST insurance provider I have ever had the unfortunate pleasure of having to deal with. They call and give incoreect information, negate to inform of princing when they charge, and will add a claim to your driving record and then say "our system shows we never paid for any damage or repairs so I'm not sure why whoever put it on there as a claim." My rates have increased due to their insurance fraud. If your looking for professionalism, transparency, and honesty you damn sure better not choose this office. My driving record is impeccable, NEVER had a wreck, NEVER filed a claim for ANYTHING, and NEVER had a moving violation in my life and im almost 40. Then they have the audacity to talk to you as if you're slow. "Oh.....sorry" just doesn't work for me anymore. This office needs to be out of business. I have reported them to the better business bureau and contacted a lawyer for falsifying insurance documents. You better think twice before picking these janky people cause I was once fooled by these fake reviews too."
We responded:
"Thank you for taking the time to share your feedback. We sincerely apologize for your experience and understand how frustrating it can be to feel misinformed and unsupported. We strive to provide clear communication and excellent service, and it’s clear we fell short in your case. Your concerns regarding incorrect information and billing are taken very seriously. I have attempted to reach you via phone and text to address your specific issues, but unfortunately, I have not been successful in connecting with you. Please reach out to me directly at 214-296-2440 so we can assist you in resolving these matters. We are committed to improving our services and ensuring that our customers have a positive experience. Thank you again for your feedback, and I hope to hear from you soon."
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Lawson Wright

March 11, 2025

5  out of  5
rating by Lawson Wright
"Well, it turns out that some things are NOT too good to be true (!). I had been with the same agent for so many years that I thought I was paying the standard rate for my car insurance - until I started comparing rates with others. Holy cow was I getting robbed! Then I met Maria through my bank job and she offered me a quote. Now I am paying LESS than HALF of what I had been paying for years through a family friend (I use the term loosely now in this case) - and that includes my renter’s insurance! By the next week, Denise, an agent working for Maria, was able to set me up and save me some serious money. Seriously, she took care of everything and made the experience easy and comfortable for me. Needless to say, my standard of service has been raised, because Maria and Denise have raised the bar. THANK YOU!"
We responded:
"I'm so grateful for all your kind words, Lawson! I'm so happy you found us and that Denise was able to help you save big while making the process smooth and stress-free. It’s such an amazing feeling when you realize you don’t have to overpay for reliable coverage! I truly appreciate your support and love knowing we could raise the bar for you. Thank you for being part of our State Farm family. My team and I are here whenever you need us! - Maria Melendez "
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Rosa Villa

March 1, 2025

5  out of  5
rating by Rosa Villa
"I was thoroughly impressed with State Farm's exceptional customer service. Agent Isaac was knowledgeable, friendly, and helped me find a great offer. Highly recommended!"
We responded:
"Thanks, Rosa! We're so glad Isaac provided knowledgeable and friendly service while helping you find a great offer. We appreciate your recommendation! - Maria"
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Luis Palencia

February 28, 2025

5  out of  5
rating by Luis Palencia
"Denise C Rosales es lo mejor que pudo pasarme hoy porque me ayudó en mi trámite de póliza."
We responded:
"¡Hola Luis! Gracias por tu reseña. Nos alegra saber que Denise tuvo un impacto positivo en tu día y te ayudó con el proceso de planificación. Brindar un excelente servicio es nuestra máxima prioridad, y nos encanta saber que tu experiencia fue positiva. - Maria Translation: Hi Luis, thank you for your review! We are delighted to hear Denise positively impacted your day and helped with your plan process. Our top priority is to provide excellent service, and we are happy to hear this was your experience. - Maria "
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Diana Corrales

February 24, 2025

5  out of  5
rating by Diana Corrales
"Denise was an excellent help. She also got me a great affordable vehicle insurance. Maria Elena Melendez and her team are willing to help. Call them. I highly recommend them."
We responded:
"Diana, thank you so much for your kind words! Denise and the team are always happy to help, and we’re so glad we could find you affordable coverage. We truly appreciate your recommendation—don’t hesitate to reach out if you ever need anything! - Maria"
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derobinsmd

February 22, 2025

5  out of  5
rating by derobinsmd
"Added my utility trailer to my auto policy. Issac everything efficiently and professionally. Highly recommend this agency."
We responded:
"Thank you for your kind words! We're thrilled to hear Isaac provided efficient service when assisting you with coverage. Your recommendation means a lot to us. - Maria"
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Enrique Campos

February 17, 2025

5  out of  5
rating by Enrique Campos
"Jennifer was very helpful and answered in detail any questions we had. Making our experience very easy and stress free."
We responded:
"Hi Enrique, thank you for your wonderful review! We're so glad to hear that Jennifer was helpful and provided detailed answers to all your questions. Our team strives to make it simple, and we are delighted to know this was your experience with us. We hope to work with you again soon. - Maria Melendez State Farm Agency "
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J. David Bowman

February 10, 2025

5  out of  5
rating by J. David Bowman
"I called today and Ms. Jennifer Vargas was so helpful and looked into my concern very quick. Not only did she get the information needed, she emailed me and called to make sure I got the forms. I cannot say Thank you enough Jennifer for your help. Your customer service goes well above and beyond. You are a great asset to the office and to State Farm."
We responded:
"Hi J, thank you for your thoughtful review! Our team is delighted to hear Jennifer provided such exceptional service and went above and beyond to assist you. Our goal is to make sure our customers have a smooth and efficient experience, and it's wonderful to know this was your experience. We will be sure to pass along your kind words. - Maria Melendez State Farm. "
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TheLUISA411

February 7, 2025

5  out of  5
rating by TheLUISA411
"Yo hablé con Jesús y me respondió todas mis preguntas. Hablo en mi idioma y se portó muy cordial. Le doy un 10!!!"
We responded:
"¡Gracias por su comentario! Nos alegra saber que Jesús pudo responder todas sus preguntas y brindarle una excelente atención en su idioma. Apreciamos su confianza y su calificación de 10. ¡Estamos aquí para ayudarle siempre! - Maria"
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Stephanie Rodriguez

February 7, 2025

5  out of  5
rating by Stephanie Rodriguez
"great customer service from jesus he helped me out today quick and easy thank u again"
We responded:
"Hi Stephanie, thank you for your five-star review. We're so glad to hear that Jesus made your experience quick and simple. Our top priority is to provide five-star customer service! We hope to serve you again soon. - Maria"
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Venkata Sai Deepak Anumukonda

February 7, 2025

5  out of  5
rating by Venkata Sai Deepak Anumukonda
"Thank you Jennifer, for answering all my questions and helping me with the Renters insurance policy."
We responded:
"Thank you for your thoughtful review! I'm so pleased to hear that Jennifer was able to assist you with your renters insurance policy and address all your questions. We strive to provide exceptional service, and it's great to know that we met your expectations. If you need any further assistance in the future, please don’t hesitate to reach out! - Maria "